Shipping Policy

Thank you for shopping with Didi Pets Store.

Processing Time

• Orders are processed within 1–3 business days (Monday–Friday).

Shipping Time

• 7–21 business days (depending on destination)

Delivery times are estimates and may vary due to courier delays, customs, or public holidays.

Shipping Fees

Shipping costs are calculated at checkout. Free shipping may apply to eligible orders.

Order Tracking

Once your order is shipped, you'll receive a tracking number by email.

Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for delays or additional shipping costs caused by incorrect addresses.

Damaged or Lost Orders

If your order is damaged or has not arrived within the expected timeframe, please contact us with your order number, and we'll be happy to assist.

International Orders

Customers are responsible for any customs duties, taxes, or import fees required by  country.